Refund policy

Order Cancellations
You have a 12-hour grace period to cancel your order. After this window, orders cannot be canceled.

Return Eligibility
You have 30 days from the date you receive your item to request a return. To qualify:

Items must be unused, unworn, with tags attached, and in their original packaging.

Proof of purchase is required.

To start a return, contact us at hello@queenofpetals.com. If your return is approved, we will provide a prepaid return shipping label and instructions. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order immediately upon arrival. If your item is damaged, defective, or incorrect, contact us within 30 days with photos of the item and packaging. We will arrange for a refund or replacement.

Non-Returnable Items
The following items are non-returnable:

Perishable goods (such as flowers, food, or plants)

Custom or personalized products

Personal care items (such as beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

Exchanges
To exchange an item, please return your original item following the return process, then place a new order for the desired item.

European Union Customers
If you are in the EU, you have a 14-day right to cancel or return your order for any reason, starting from the day you receive the item. The same conditions for return eligibility apply.

Refund Processing
Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method within 10 business days. If you do not see the refund within 15 business days, please contact us at hello@queenofpetals.com.